GENERAL TERMS & CONDITIONS OF SEASONAL RENTAL

ARTICLE I. – PROPERTY & SERVICES

The property rented and the services provided are described in the Special Terms and Conditions attached to these General Terms and Conditions of Seasonal Rental.

The stay, and the characteristics thereof, may only be modified with the express prior consent of Noam Group. In particular, the Client may not modify the number of nights or the number of guests specified in the Special Terms and Conditions, unless such modification is set out in writing and duly signed by both Parties.

The number of occupants must not exceed the maximum capacity of the property.

Any waiver by the Client, of one or more of the services included in the Special Terms and Conditions shall not give rise to any refund or compensation from Noam Group.

ARTICLE II. – COSTS AND TERMS OF PAYMENT

2.1. Booking and Deposits

Reservations are made through Noam Group. To be validated by Noam Group, any reservation made more than thirty (30) days prior to the start of the rental period must be formalised by:

The signature of the offer (or the Special Terms and Conditions) which implies acceptance of these General Terms and Conditions; and
A down-payment representing fifty per cent (50%) of the price inclusive of tax.

Down-payment by the Client must be made within a maximum of three (3) working days following the signature of the offer. Failing this, the reservation request shall be deemed null and void, and Noam Group reserves the right to re-let the property to a third party for the selected dates.

The down-payment received will be deducted from the final balance due.

2.2. Balance payment

Payment of the balance for the services is due not later than thirty (30) days prior to the start date of the rental period. The payment request issued by Noam Group shall be payable upon receipt and, in any case, within a maximum of three (3) working days following the receipt of the request.

If the booking request is made less than thirty (30) days before the rental period, the full rental amount shall be due and payable at the time of booking.

The Client must pay the full rental price within three (3) working days of acceptance of the booking request. Failing this, the booking request shall be deemed null and void, and Noam Group reserves the right to re-let the property to a third party for the selected dates.

2.3. Security deposit

A security deposit, the amount of which is indicated in the Special Terms and Conditions, is due and payable no later than thirty (30) days before the start of the rental period.

This deposit is intended to cover:

Any damage that may be caused to the rented property, its furniture, or any items within the premises;
Any services invoiced during the stay and not paid for by the Client;
Any unpaid accounts with service providers engaged by the Client during their stay.

The security deposit shall not bear interest from the Owner. It shall be reimbursed to the Client within fifteen (15) days following their departure, after deduction of the cost of any items replaced, services invoiced during the stay, necessary repairs, or professional cleaning (including cushions, carpets, sofas, or any other items requiring restoration due to deterioration).

If the security deposit is insufficient to cover the sums due, the Client undertakes to pay the outstanding balance upon the first written request from Noam Group.

All payments and rental deposits must be made by bank transfer, without any deduction or discount. No other form of payment will be accepted.

2.4. Advance provisioning allowance (APA)

An APA, the amount of which is specified in the Special Terms and Conditions, is due and payable no later than thirty (30) days prior to the commencement of the rental period.

The APA is intended to cover expenses related to the purchase of food, beverages (including alcoholic beverages), and cigars during the Client’s stay.

Noam Group will make the corresponding purchases on behalf of the Client using this APA. At the end of the stay, all receipts and details of expenditure relating to the above purchases will be sent to the Customer.

If the APA is not fully used, the remaining balance will be refunded to the Client within fifteen (15) days following the end of the stay.
If the APA is insufficient to cover the relevant expenses, the Client shall pay the outstanding balance upon the first written request from Noam Group.

2.5. General

All prices are inclusive of applicable taxes and include administration fees, rent, rental charges, and deposits.

The price of the services does not include any additional services that the Client may request, such as transfers, the provision of special equipment, tourist services, or other services not expressly identified in the offer or the Special Terms and Conditions.

Payments must be made in the currency indicated in the offer or in the Special Terms and Conditions, and must be made to the bank account designated by Noam Group

ARTICLE III. – INCLUDED SERVICES

Prior to arrival, the Client will be contacted by Noam Group’s concierge service to ascertain their dietary preferences.

If the Client or their guests have any special requirements (e.g., dietary preferences or allergies), these must be communicated Noam Group at the time of booking.

The Client undertakes to provide accurate and complete information regarding their own and their guests’ dietary preferences and/or allergies and acknowledges that they are solely responsible for the truthfulness and accuracy of the information provided.

Noam Group cannot be held liable for any harm, loss or damage resulting from the absence of such information of from the provision of inaccurate or incomplete information by the Client.

If private chef services are included in the Special Terms and Conditions, these services shall be entirely at the Client’s disposal during the stay and in accordance with the terms specified.

Menus for each meal will be proposed by the chef based on the information provided prior to arrival. The Client may accept, modify, or decline all or part of the proposed menus.

If, during the stay, the Client requests an abundance of food or items exceeding the APA amount specified by Noam Group, such requests may be fulfilled against a separate invoice payable upon receipt.

Hospitality services specified in the Special Terms and Conditions shall be at the Client’s disposal throughout the rental period.

Noam Group will take commercially reasonable steps to accommodate the Client’s requests. However, Noam Group shall not be held responsible for the unavailability of any product or service that the Client may wish to obtain.

ARTICLE IV. – BOOKING CANCELLATION

The amounts paid by the Client under Articles 2.1 and 2.2 are considered fully acquired by Noam Group upon payment and are non-refundable in the event of cancellation by the Client, regardless of the cancellation date.

Similarly, if the Client decides to shorten the duration of their stay, the price of the services, including rent, will not be refunded.

In the event of force majeure, such as government restrictions, epidemics (excluding COVID), military operations or conflicts, or natural disasters, the Client is entitled to a full refund, subject to providing written proof of the force majeure immediately following the occurrence of the event.

If the property is used inappropriately during the booked period, or if the Client fails to comply with these General Terms and Conditions or with the property’s rules of conduct or courtesy, Noam Group may terminate the Client’s stay immediately, without refund.

Except as noted above, if Noam Group or the Owner cancels the rental for any reason, the Client will be refunded all amounts paid, without entitlement to any further compensation.

ARTICLE V. – ARRIVAL, DEPARTURE, AND INVENTORY

The Client may arrive at the property from 4:00 p.m. local time. Any arrival after 8:00 p.m. must be communicated to Noam Group in advance to arrange for a late check-in.

The property must be vacated by 11:00 a.m. on the day of departure. Departures delayed by more than five (5) hours may incur a charge equivalent to an additional night, at the rate specified in the Special Terms and Conditions.

Full payment of the end-of-stay invoice, including any additional services or supplements requested during the stay, must be completed no later than the day of departure.

The inventory of fixtures and property inspection will be conducted unilaterally by Noam Group before the Client’s arrival and after departure. Since the inspection is not conducted jointly with the Client, the following timeframes apply:

The Client has 48 hours after entering the property to report any complaints regarding its condition. After this period, the property and its contents are considered free of pre-existing damage.
The Client has 48 hours after receiving notification from Noam Group of any damage identified and deductions from the security deposit to dispute such findings.

ARTICLE VII. – NOAM GROUP OBLIGATIONS

Noam Group agrees to:

Make the rented property available to the Client for the period specified in the Special Terms and Conditions.
Perform routine maintenance and repairs to the property, including during the rental period. The Client must promptly notify Noam Group of any malfunction or issue with the property’s equipment or facilities.

Any complaints must be submitted in writing to Noam Group within seven (7) days of the Client’s departure at the following email address: contact@noamgroup.com.

ARTICLE VIII. – INSURANCE & LIABILITY

The Client is responsible to Noam Group and/or the Owner for any damage, destruction, or deterioration of any objects provided as part of the property, as well as for any damage caused to the property or its installations due to abnormal use of electrical or heating appliances, or plumbing blockages.

The Client must comply with all safety rules regarding the use of equipment, including boilers, jacuzzi, saunas, fireplaces, and similar installations. If Noam Group suspects deterioration or misuse, they may access the property to conduct inspections. Any damage resulting from misuse will be the sole responsibility of the Client.

Noam Group and the Owner are not liable for any misuse of equipment by the Client or their guests. The Client and their guests use the property and its facilities entirely at their own risk.

All personal belongings of the Client or their guests remain the responsibility of the Client. Noam Group declines any liability for loss, theft, or damage to personal property during the stay. The Client is advised to obtain insurance covering risks such as theft, fire, water damage, glass breakage, and other rental-related risks, including damage to rented furniture.

The Client accepts full responsibility for the actions or omissions of all occupants and will be liable for any damage caused to Noam Group and/or the Owner. Consequently, Noam Group is not liable for any claims that may be made by insurance providers against the Client.

ARTICLE IX. – SECURITY

The Client acknowledges that they are aware of the risks and potential hazards associated with the property, its facilities, and any equipment provided. Noam Group is not responsible for any damage, injury, or loss resulting from misuse of the equipment by the Client or their guests.

Swimming pools, piers, and beaches (where applicable) are not equipped with security systems or lifeguard supervision.

The Client is responsible for their own safety and that of all members of their group, including children.

ARTICLE X. – ACCESS TO PREMISES

The property is not fully accessible for individuals with disabilities. However, Noam Group will make reasonable efforts to accommodate any special requests from the Client.

If the Client or any of their guests has a medical condition or disability that may affect their stay, they must provide Noam Group with all relevant information prior to booking confirmation. This allows Noam Group to advise the Client regarding the suitability of the property and arrangements to the best of its ability.

ARTICLE XI. – TOURIST ACTIVITIES

For any excursions or tours booked by the Client, either independently or through a third party, Noam Group is not responsible for the provision of such services or for any incidents, damages, or losses that may occur during their provision by an external service provider.

ARTICLE XII. – DURATION AND TERMINATION

This Agreement becomes effective on the date the Client signs the Special Terms and Conditions and/or the offer to which these General Terms and Conditions are attached, and it remains in effect until all obligations under the Agreement have been fulfilled by the parties.

Notwithstanding the above, if the Client breaches any term of this Agreement, including but not limited to late payment or failure to comply with any provision, Noam Group may terminate the Agreement immediately. In such cases, if the Client is occupying the property, they must vacate the premises without delay.

ARTICLE XIII. – INTELLECTUAL PROPERTY

The Client is permitted to take photographs or videos of the property for personal use only. Such photographs or videos may not be used for commercial purposes. The Client agrees not to take any actions that could harm or damage the reputation or image of Noam Group.

ARTICLE XIV. – CONFIDENTIALITY

This Agreement, together with the offer, invoices, and any attached documents, always remains the property of Noam Group. These documents may only be used or shared with third parties with the prior written consent of Noam Group.

The Client must not disclose, directly or indirectly, any information—commercial, industrial, technical, financial, personal, or otherwise—obtained in connection with the negotiation or performance of this Agreement to any third party without Noam Group’s prior written authorization.

ARTICLE XV. – PERSONAL DATA PROTECTION

Noam Group collects and processes personal data provided by the Client, which may be used to identify the Client directly or indirectly (hereinafter “Data”).

This Data may include, without limitation, the Client’s name, address, telephone number, email address, and certain financial information necessary for payment and reservation processing.

Noam Group processes only the Data strictly necessary for the following purposes:

Managing, processing, and following up on reservations;
Managing and maintaining Client records;
Managing newsletter registration and distribution;
Invoicing and accounting;
Preventing money laundering, financing of terrorism, and combating corruption;
Managing relationships with Clients and prospects;
Organizing, registering, and inviting Clients to group events.

The Data is used exclusively by Noam Group departments for these purposes and may be processed using paper or electronic systems. Noam Group may share Data with:

Third-party suppliers or service providers, including postal services, online payment processors, transaction verification, and fraud prevention services;
Government authorities, when required by law or in the context of legal proceedings;
Third-party transferees in the event of the sale of all or part of Noam Group’s assets.

Data is retained only as long as necessary for the purposes for which it was collected and in compliance with applicable regulations:

For the duration of the contractual relationship plus three (3) years for legal purposes and event-related communications;
For five (5) years after the end of the relationship for compliance with anti-money laundering and anti-terrorism regulations;
For ten (10) years for accounting purposes, starting from the end of the relevant accounting period.

Under the French Data Protection Act and European Regulation 2016/679 (GDPR), individuals have the right to access, correct, query, limit, port, delete, and object to the processing of their Data.

Individuals also have the right to file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07, regarding the collection or processing of their Data by Noam Group.

ARTICLE XVI. – APPLICABLE LAW AND MEDIATION

These General Terms and Conditions of Seasonal Rental are governed by French law, to the exclusion of any other foreign legislation or regulations.

In the event of any dispute between the parties regarding the interpretation or performance of this Agreement, such dispute will fall under the jurisdiction of the courts of Paris.

If the Client is a “consumer” within the meaning of the introductory article of the French Consumer Code, they are informed that any dispute relating to the performance of this Agreement may be referred to a consumer mediator, either online via the form available at www.mediationconso-ame.com, or by post to: AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris, France.